Refund and Cancellation Policy
Last Updated: 22 October 2026
At StarBites, we aim to provide a smooth booking experience for personalized video wishes and other artist-related promotional services. Please read our refund and cancellation policy before placing an order.
- Order Confirmation
An order is considered confirmed after payment is received and StarBites acknowledges the booking. Artist availability and the requested delivery date are subject to confirmation.
- Cancellation by the Customer
Customers who wish to cancel an order must contact StarBites as soon as possible using our official contact details.
If work on the video has not started, a cancellation and refund may be considered, subject to confirmation by StarBites.
Once the artist has started recording, or the personalized video has been created or delivered, cancellation and refund requests may not be accepted, except where required by applicable law or where StarBites approves an exception.
- Artist Unavailability
If the selected artist becomes unavailable and StarBites cannot arrange an acceptable alternative, the customer will be eligible for a refund of the amount paid for the affected service.
Any alternative artist or revised delivery arrangement will be offered only with the customer’s agreement.
- Delayed or Undelivered Orders
Our usual target delivery time for personalized video wishes is 24–48 hours after order confirmation. This is a target, not a guaranteed delivery time, unless expressly confirmed otherwise.
If an order is not delivered within the agreed timeframe, please contact StarBites. We will review the order and offer an appropriate resolution, which may include a revised delivery time or a refund where applicable.
- Incorrect or Defective Videos
If the delivered video does not reasonably match the confirmed booking details, please contact StarBites with your order details. We will review the issue and, where appropriate, arrange a correction, replacement, or refund.
Changes to the customer’s original instructions after recording has started may not be accommodated.
- Business Promotional Orders
Cancellation and refund terms for business promotional videos may depend on the agreed scope of work, artist commitments, production costs, and any written quotation or agreement accepted by the customer.
The applicable terms will be communicated before payment.
- Refund Processing
Approved refunds will be returned through the original payment method wherever possible. Processing time may depend on the payment provider or bank.
StarBites will communicate the refund decision and any applicable processing details to the customer.
- How to Request a Refund
Please contact StarBites through the official Contact Us page and provide your order reference, registered mobile number, payment details or transaction reference, and the reason for your request. Do not share passwords, PINs, or OTPs.
- Policy Updates
StarBites may update this policy from time to time. The version published on this website will apply subject to applicable law and any specific terms agreed for an order.
- Contact
For cancellation or refund assistance, please use the contact information provided on the StarBites Contact Us page.